Testimonials - What our members tell us
We are proud of the service that we provide for our members. In fact, a third of all our new members join us as a result of recommendations from friends and colleagues.
"For many years now my husband and I have received nothing but extreme kindness, courtesy and efficiency from Exeter Friendly Society; it is difficult to express how grateful we are for this… Dealing with Exeter is doing business in a very special, courteous manner, a manner that we have come to see as the hallmark of EFS."
- Mrs D, Kenya
"I have nothing but the highest praise for everyone in the company that I have spoken to on the phone for their warm and helpful manner. You have eased a lot of heartache and in these days it's rare indeed to not have to claw ones way through red tape!"
- Mrs D, Middlesex
"I chose Exeter because it is not age related. The level of service has been excellent and I always get a kind knowledgeable lady who answers the telephone calls. I really could not have done without their help in solving my health problems over many years. It has been invaluable to me and I have recommended the service to my friends."
- Miss B, Herts
"I felt that I must write and congratulate the members of your department who answer the telephone for their understanding and kindness when dealing with their clients’ problems… my wife’s present problem seems to be never ending! I was impressed that I did not have to fill in yet another form for this ongoing saga and the cheerfulness of your staff certainly helps to lessen the stress."
- Dr H, Worcestershire
"Your manager was not only considerate and sympathetic to my daughter’s plight, but her efforts in obtaining the best possible service, through her direct contact with the specialist surgeon’s secretary, was quite overwhelming… It is imperative to have not only such good and efficient service such as you offer, but the sympathetic and human touch is something so rare these days and I simply cannot praise you enough."
- Mr C, Surrey
"Today I shall be paying my 21st annual subscription and wish to take this opportunity of thanking you for your excellent service over the whole period… My wife and myself are both 92 and your annual premium increases do not reflect this fact."
- Mr B, Devon
"I should just like to make three observations.
1. On every occasion the phone was answered very promptly – what is more by a real person and not an automated voice offering a wretched menu.
2. On every occasion the phone was answered by someone who spoke very nice English and was therefore completely comprehensible.
3. On every occasion the person at your end was both very polite and very efficient.
Meeting any one of the above these days is unusual – meeting all three at one time is a real joy."
- Mr L, Surrey
"Since the initial diagnosis by my local GP, I have been impressed by the speed and efficiency of your service. Your telephone and written advice was always polite, clear and straightforward to follow. I am very grateful to your staff for removing all the anxiety and worry out of the situation."
- Mr A, Bath
"My gratitude to all members of staff who deal with queries be it through the post or telephone for the efficient and courteous way they handle all ‘cry’s for help."
- Mr B, Dorset
"In respect of my recent hip replacement, I wish to thank you, sincerely and gratefully, for your services and financial support. I do not need to stress that, without Exeter Friendly, I would have been condemned to at least 12 months’ more pain and waiting under the N.H.S Ouch!!"
- Mrs K-B, Suffolk
"I have just had an opportunity of contacting your GP advice line for some general advice before undergoing cardiac tests. I feel I should write to record how much I appreciated this service. The GP was so very helpful and patient with many questions!"
- Mr K, East Sussex
"As always, Exeter Friendly Society's attitude in dealing with claims is first class, my gratitude and thanks to all concerned."
- Mr B, M.B.E., Dorset
"If the business world in general treated their customers with the same courtesy, co-operation and efficiency as your company, life would be much less stressful."
- Mr B, Dorset
"Thank you too for the prompt settlement and kindness shown by all members of your department. Exeter Friendly Society has not sacrificed the human touch as large firms often do."
- Mr U, Andorra
"Before the operation I wanted to discuss it with an English speaking doctor so I contacted the GP helpline. She gave me clear and simple answers to all my queries. Thanks for the service, it certainly eased my worries."
- Mr C, Thailand
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