Members

We want to make it as easy and simple as possible for you to claim or to access any information & documentation related to your policy. This page is designed to do this; simply click on the type of policy that you have and download the information you require.

Society Information & Notices

Terms of Reference of Society’s Board and Committees

If you want to make a claim please contact our Customer Support team who will guide you through the claims process:

Exeter Friendly Society

Lakeside House

Emperor Way

Exeter

EX1 3FD

  • Health Cover for Me

    Health Cover for Me is designed to be used, so we’ve made the claims process as simple as possible.

    Approved treatment requires a referral from your GP and results in you seeing a consultant or specialist.

    After speaking to our Customer Support team, they will send you a form, which you will need to give to your consultant to complete. On this form, the consultant will tell us what treatment (if any) is required and we will then contact you to let you know whether it is covered. You can then proceed to benefit from any treatment or diagnostic tests that are recommended.

    So how does it work in practice? The following chart will help to explain.

    Claim process diagram
    Claims – Some Important Notes
    • Claims must be authorised by us before you go ahead with treatment. This can be done by calling Customer Support on 0300 123 3200. By doing so you can go ahead with the treatment, safe in the knowledge that you are covered
    • Emergency treatment is not covered. Once your condition has stabilised and if your consultant agrees, you can be transferred (with our prior approval) to private facilities or become a private patient within the NHS
    • Claims will not be paid if your premiums are not up to date
    • All claims made in the first year of the policy will be referred to our Chief Medical Officer
    • Additional information may be required from your GP at the time of claim
    • If a claim can be paid under another insurance policy or by anyone else, we will only pay the proper share
    Downloads

  • Shared Care

    Shared Care is no longer available to new members.

    Approved treatment requires a referral from your GP and results in you seeing a consultant or specialist.

    After speaking to our Customer Support team, they will send you a form, which you will need to give to your consultant to complete. On this form, the consultant will tell us what treatment (if any) is required and we will then contact you to let you know whether it is covered. You can then proceed to benefit from any treatment or diagnostic tests that are recommended.

    So how does it work in practice? The following chart will help to explain.

    Claim process diagram
    Claims – Some Important Notes
    • Claims must be authorised by us before you go ahead with treatment. This can be done by calling Customer Support on 0300 123 3200. By doing so you can go ahead with the treatment, safe in the knowledge that you are covered
    • Emergency treatment is not covered for the first 28 days of your emergency admission. On the 29th day and with your consultant’s agreement, you can be transferred (with our prior approval) to private facilities or become a private patient within the NHS.
    • Claims will not be paid if your premiums are not up to date
    • All claims made in the first year of the policy will be referred to our Chief Medical Officer
    • Additional information may be required from your GP at the time of claim
    • If a claim can be paid under another insurance policy or by anyone else, we will only pay the proper share
    Downloads

  • Resident Health Plan

    Resident Health Plan is no longer available to new members.

    Approved treatment requires a referral from your GP and results in you seeing a consultant or specialist.

    After speaking to our Customer Support team, they will send you a form, which you will need to give to your consultant to complete. On this form, the consultant will tell us what treatment (if any) is required and we will then contact you to let you know whether it is covered. You can then proceed to benefit from any treatment or diagnostic tests that are recommended.

    So how does it work in practice? The following chart will help to explain.

    Claim process diagram
    Claims – Some Important Notes
    • Claims must be authorised by us before you go ahead with treatment. This can be done by calling Customer Support on +44 1392 35 35 00. By doing so you can go ahead with the treatment, safe in the knowledge that you are covered
    • Claims will not be paid if your premiums are not up to date
    • All claims made in the first year of the policy will be referred to our Chief Medical Officer
    • Additional information may be required from your GP at the time of claim
    • If a claim can be paid under another insurance policy or by anyone else, we will only pay the proper share
    Downloads

  • Exeter Care Plan

    Exeter Care, both Preferred & Low Cost, are no longer available to new members.

    Approved treatment requires a referral from your GP and results in you seeing a consultant or specialist.

    After speaking to our Customer Support team, they will send you a form, which you will need to give to your consultant to complete. On this form, the consultant will tell us what treatment (if any) is required and we will then contact you to let you know whether it is covered. You can then proceed to benefit from any treatment or diagnostic tests that are recommended.

    So how does it work in practice? The following chart will help to explain.

    Claim process diagram
    Claims – Some Important Notes
    • Claims must be authorised by us before you go ahead with treatment. This can be done by calling Customer Support on 0300 123 3200. By doing so you can go ahead with the treatment, safe in the knowledge that you are covered
    • Emergency treatment is not covered for the first 5 days of your emergency admission. On the 6th day and with your consultant’s agreement, you can be transferred (with our prior approval) to private facilities or become a private patient within the NHS.
    • Claims will not be paid if your premiums are not up to date
    • All claims made in the first year of the policy will be referred to our Chief Medical Officer
    • Additional information may be required from your GP at the time of claim
    • If a claim can be paid under another insurance policy or by anyone else, we will only pay the proper share
    Downloads

  • Interplan Euro

    Interplan Euro is no longer available to new members.

    Approved treatment requires a referral from your GP and results in you seeing a consultant or specialist.

    After speaking to our Customer Support team, they will send you a form, which you will need to give to your consultant to complete. On this form, the consultant will tell us what treatment (if any) is required and we will then contact you to let you know whether it is covered. You can then proceed to benefit from any treatment or diagnostic tests that are recommended.

    So how does it work in practice? The following chart will help to explain.

    Claim process diagram
    Claims – Some Important Notes
    • Claims must be authorised by us before you go ahead with treatment. This can be done by calling Customer Support on +44 1392 35 35 00. By doing so you can go ahead with the treatment, safe in the knowledge that you are covered
    • Claims will not be paid if your premiums are not up to date
    • All claims made in the first year of the policy will be referred to our Chief Medical Officer
    • Additional information may be required from your GP at the time of claim
    • If a claim can be paid under another insurance policy or by anyone else, we will only pay the proper share
    Downloads

  • Interplan Worldwide

    Interplan Worldwide is no longer available to new members.

    Approved treatment requires a referral from your GP and results in you seeing a consultant or specialist.

    After speaking to our Customer Support team, they will send you a form, which you will need to give to your consultant to complete. On this form, the consultant will tell us what treatment (if any) is required and we will then contact you to let you know whether it is covered. You can then proceed to benefit from any treatment or diagnostic tests that are recommended.

    Claims – Some Important Notes
    • Claims must be authorised by us before you go ahead with treatment. This can be done by calling Customer Support on +44 1392 35 35 00. By doing so you can go ahead with the treatment, safe in the knowledge that you are covered
    • Claims will not be paid if your premiums are not up to date
    • All claims made in the first year of the policy will be referred to our Chief Medical Officer
    • Additional information may be required from your GP at the time of claim
    • If a claim can be paid under another insurance policy or by anyone else, we will only pay the proper share
    Downloads

  • Interplan Expat

    Interplan Expat is no longer available to new members.

    Approved treatment requires a referral from your GP and results in you seeing a consultant or specialist.

    After speaking to our Customer Support team, they will send you a form, which you will need to give to your consultant to complete. On this form, the consultant will tell us what treatment (if any) is required and we will then contact you to let you know whether it is covered. You can then proceed to benefit from any treatment or diagnostic tests that are recommended.

    Claims – Some Important Notes
    • Claims must be authorised by us before you go ahead with treatment. This can be done by calling Customer Support on +44 1392 35 35 00. By doing so you can go ahead with the treatment, safe in the knowledge that you are covered
    • Claims will not be paid if your premiums are not up to date
    • All claims made in the first year of the policy will be referred to our Chief Medical Officer
    • Additional information may be required from your GP at the time of claim
    • If a claim can be paid under another insurance policy or by anyone else, we will only pay the proper share
    Downloads